PR Peptides aims to provide a clear and reliable shipping experience for research compounds and laboratory supplies. This policy explains how orders are processed, dispatched, and delivered.

All products are supplied strictly for laboratory research. They are not intended for human or veterinary use and are available to customers aged 21 and over.

Order Processing

Orders are prepared after payment has been confirmed. Processing times depend on product availability, order volume, and any verification required. Orders are processed on business days, excluding weekends and public holidays.

If an issue affects your order, we will contact you using the details provided at checkout. Requests to change or cancel an order should be submitted promptly. Once an order has been dispatched, changes or cancellations may no longer be possible.

Shipping Methods & Delivery Estimates

Available shipping methods and charges are displayed at checkout. Please review these details before completing your purchase.

Delivery estimates are approximate and may be affected by the destination, carrier operations, weather, holidays, or other circumstances. Processing time is separate from the carrier’s delivery time unless otherwise stated.

If your shipment is delayed, contact our team so we can help review its status.

Shipping Address Accuracy

Please provide a complete and accurate delivery address, including any applicable apartment, suite, or unit number.

If you notice an address error, contact us immediately. Address changes cannot be guaranteed once an order has been prepared or dispatched.

If a package is returned because of an incorrect address, refused delivery, or failure to collect it, we will contact you to discuss the next steps. Additional shipping charges may apply when reshipping is necessary.

Shipping Confirmation & Tracking

When your order is dispatched, shipping confirmation and tracking information will be sent to the email address provided at checkout, where tracking is available.

The carrier may take time to register the first tracking scan. If you cannot locate your confirmation email, check your spam or junk folder before contacting us.

Delayed, Missing, or Delivered Packages

If tracking stops updating or your package does not arrive within the carrier’s estimated timeframe, contact us with your order number and tracking details. We will review the information and assist with the carrier’s investigation where appropriate.

If tracking shows delivery but you cannot locate the package, check your delivery area, household members, building reception, and any designated safe location. Notify the carrier and our team promptly.

Any resolution will depend on the circumstances, the carrier’s findings, and applicable consumer rights.

Delivery Destinations & Customs

Orders can be shipped only to destinations supported at checkout. Customers should confirm that the products can lawfully be purchased, imported, and received at their destination.

Where an order crosses an international border, customs checks, import duties, taxes, or other charges may apply unless checkout states otherwise. Customs procedures may also affect delivery times.

If a shipment is held or returned by customs, contact our team so we can review the available options.

Packaging & Product Condition

Orders are packaged to help protect the products during normal transit. Upon arrival, inspect the parcel and its contents before discarding any packaging.

Please report damaged packaging, broken vials, missing items, or incorrect products as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photographs of the parcel, shipping label, and affected items. Keep the packaging while the issue is being reviewed.

Follow the product’s stated storage instructions upon receipt. Do not use research materials if their identity or integrity is uncertain.

Returns & Refunds

For information about damaged items, incorrect orders, returns, and refund eligibility, please refer to our Returns & Refunds Policy.

Contact our team before returning any products so we can provide the appropriate instructions.

Policy Updates

We may update this policy to reflect changes to our shipping services or order-handling procedures. The version published when you place your order applies to that purchase.

Contact Us

For shipping questions or assistance with an existing order, email pr@pr-peptides.com.

Please include your order number so we can locate your purchase and assist you efficiently.